The Chase representative told me there was an easy fix: I could correct my mistake by asking the stranger to send the money back through Zelle. She was stunned by the response of the Chase representative. “That’s when I noticed that I had entered the phone number incorrectly.”Īsilo was quickly on the phone with Chase and asked what to do about her misguided Zelle payment. “When he said he hadn’t received the donation yet, I became concerned that something had gone wrong,” Asilo explained. But a few days later, the problem became apparent when she spoke to her friend. She received a confirmation from Zelle that the $500 payment had been sent and accepted. Chase and Zelle: “If you accidentally sent money to the wrong person, ask him to send it back.”Īsilo had no reason to suspect that she had misdirected her donation to the wrong phone number. That mistake caused Zelle (and Chase) to send the cash to a complete stranger, who was happy to receive it. She had sent the money to the wrong person.Īsilo wouldn’t find out for two days, but she had incorrectly typed her friend’s phone number. Unfortunately, while it’s true that the money was on its way, it wasn’t going to the memorial fund. Asilo confirmed, and the money was instantly on its way. It was a lot of money to me, but I really wanted to help.”Īfter she clicked send, the Zelle app asked her if she was sure about the payment. “Then I requested to send $500 to the memorial fund. “I and entered the name of my friend and his phone number,” Asilo recalled. After completing the Zelle registration, she downloaded the app to her phone to make the payment.
Looking over the information provided by Chase, the process seemed simple enough. “I went into my Chase bank account and I saw that it was an approved way to send money.” “I wanted to donate, but I had never heard about Zelle before,” Asilo reported. Although Asilo didn’t have a lot of extra cash, she was determined to ease her friend’s plight. She learned it was possible to donate via Chase using Zelle.
Funds were tight, and the family was asking for help with the funeral. In early January, Asilo was saddened to hear about the death of her friend’s mom. Yikes! I sent money to a stranger by accident! But that request might just prove to be an impossible task.
Unfortunately, that stranger appears to view the transaction as a $500 windfall and will not return the money.Īsilo hopes our advocacy team can find a way to get her money back. That error dropped the cash intended for a memorial donation into the wrong person’s bank account. Using Zelle for the first time, Asilo made a simple typo while entering her friend’s phone number. What if you sent $500 to the wrong person by mistake using Zelle - and that person refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself.
0 kommentar(er)
